Archive for April, 2008

Choosing your Voice Broadcasting Company (2)

cont…

• Flexible sized promotions for any budget. No matter how big or small your company is, a good voice broadcasting company has to have something that will suit your budget. You may also ask if they have some specials. Normally, purchasing the bigger bulk or package give you the perks so feel free to ask.
• Voice broadcasts go out at the time of day that you choose. Voice broadcasting is not only for businesses. It can also be used for political campaigns, school and church announcements, for government emergencies and any form of announcement that need to reach hundreds or thousands of people in a short amount of time. The date and time are of the essence as timing is everything and a good voice broadcasting company has to accommodate this.
• Start and stop voice broadcasts anytime. It’s not like you work at 9AM and stop at 5PM. The flexibility of a voice broadcasting system should allow you to stop anytime you like. You may have some emergency or simply want to have your meal. With one click of a button a project has to stop so as to be hassle-free. Also what if you are the only one taking care of the calls; you don’t want  interested customers not to be connected to you right? Well, a good voice broadcasting system has to stop whenever you’re talking to a possible customer and should resume calling only when you release the call.
• Choose between programs that leave messages on answering machines, deliver the message to live people answering or offer customers the option to push a button to be transferred to a live employee at your company or your call center. With this flexibility you can experiment along the way and see which works best with your project in gaining more customers and making you a happy camper.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com. With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

Choosing your Voice Broadcasting Company

Having control on when to call and how the calls would go out is an important aspect in almost all forms of marketing or advertising. Small and medium sized enterprises always seem to be getting the beat up when it comes to giving away some of the control. But with a good Voice Broadcasting company, that’s not going to be the case anymore. There is not however a single tool that will get the job done. There will be some who would want to reach their existing customer-base so as to have a steady source of income. For some however, they would want to reach new customers. It maybe within your area or better in all the other states if possible. Thus, it’s just fair that the voice broadcasting company you choose will cater to your individual requirements and has the expertise and customer support available to you when you need it.

Below are things to consider when choosing your voice broadcasting company that will cater your unique business needs:

• Highly targeted lists rich with receptive prospective customers. A campaign won’t work if your list is no good. Make sure that the list you have are scrubbed against the DNC every 30 days. It’s good to know as well if you can own this list. Owning the list allows you to further utilize the numbers whether to make a follow up on those that have been contacted or recalling numbers that were marked as No Answers or Busy. Even some Bad Numbers may not be Bad numbers the next time you call.

• Customized professional audio messages. Having a professional record the message for you improves the response rate of your campaign especially if you are new to voice broadcasting. A good message is not enough. It has to allow the recipient to take immediate action and a professional can create just that.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

Voice broadcasting call reports

A good voice broadcasting campaign does not stop at making calls. Each campaign must be realized as to it’s effectiveness and the factors that affect it. If you wish to improve the effectiveness of your campaign then it is a must that you check the report in each of your campaign. I have provided here some information about the reports you can expect in voice broadcasting systems.

One important feature of voice broadcasting systems is it’s ability to generate reports. There are two. One is Real Time Report. You will see as your campaign is running where the calls went whether answering machines. fax machines, no answers, busy signals, bad numbers or if it was picked up by a live person.

Second is what we call the CDR or Call Detail Report. The CDR allows you to see everything that has transpired during your campaign. You will see which numbers was an answering machine, live connect, wrong number etc. This way you can manage the phone numbers. You may want to gather those numbers that were connected to follow up on customers. For those numbers that did not connect you can filter them and re run those numbers.

The CDR format obtained in each of these reports can be downloaded into an excel program and filtered from there. Should you need some assistance in reading the reports you can always contact your voice broadcasting provider for details.

Analyzing the report can serve as an objective way of checking the effectiveness of your campaign. You will see where the majority of calls go during a voice blast so that you can adjust the best time to call customers.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

Benefits of Voice Messaging

It’s easy to establish an account and begin conducting messaging campaigns. Only a telephone or a web-enabled computer is required to obtain a user name and password. Once you establish your account you can create a call group, record your message, and send the message at your convenience.

Voice message broadcasting is a mass communication technique that broadcasts pre-recorded phone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Bulk messages can be sent to customers or can be delivered to members of your community in the event of an emergency.

Over the last 20 years, we have seen a complete revolution in business communications. Fax machines allowed companies to send written documents and information instantly to business partners all over the world. Later electronic E-mail technologies increased allowing people to send a single message to multiple recipients with the press of a button. While faxes and e-mail promptly deliver required information to recipients, whilst they lack the necessary personal contact needed to build the relationships that lead to customer loyalty.

As personal contact and professional representation is essential for maintaining high relation ship in business, none of the newer technologies are a fully satisfactory substitute for an actual conversation. They make incredible supporting tools for building a business, but in no way can an entrepreneur realize the same level of success relying solely on these impersonal communication methods. The solution to all of these issues is to use a Voice broadcast solution.

“Voice Broadcasting delivers a higher response rate than direct mail with the speed and low-cost advantage of e-mail combining with the warmth of a personal call.”

This Voice broadcasting has become a powerful tool having a bandwidth to give marketers virtually unlimited call capacity. In fact, several of our current clients are dialing in the millions of calls per day. The messages are left on a home answering machine and sound like a representative from your company personally called. The quality of the message is so good you cannot tell the difference between a real human voice and the enhance digital message of voice message broadcasting commonly referred to as auto-dialing. However we do not use the commonly sold auto-dialers.

Business voice mail system manages a large database of phone lists and pre-recorded phone messages using telephonic equipments and their components. The computer voice mail can in chorus millions of messages. A personalized mailing service is one of the examples of this information interchange and can be integrated through text-to-speech software.

When Voice Broadcast messages are left on answering systems, they will receive the entire message on other side with 100% of clarity. As these messages are digitally recorded, it allows the message delivery without any variation. The voice sounds so incredibly real that people are much more receptive to your message. It eliminates the usual resistance people have toward “live tele marketers”.

XM Voice is the lowest priced voice broadcasting company in the nation, where you can send 1000’s of calls per hour by controlling every thing via XM Voice web interface.

What Is Voice Broadcasting?

Voice broadcasting aka voice blast or automated telemarketing is an advancement in telecommunications technology that sends out a human voice message to thousands of recipients in a very short span of time. This technology is often used for political campaigns, surveys, religious activities, community alerts and notifications or in businesses.

Voice broadcasting systems can manage phone lists and instructs the phone controller to dial a number. If the call is answered (either by an answering machine or a live person), a pre-recorded phone message is played called Voice delivery campaign. It can also be set so that a person is given the option to press a number to get more information or to be connected to you and another number for them to be removed from the calling list and is called Press 1 campaign. If the number is detected to be no answer, bad number or busy signal, the system can make several attempts to redial these numbers until the time to stop is reached.

Voice broadcasting is very useful to many communities and private business organization. Campaigns can run on a daily, weekly and monthly basis. Lists can be managed so that those who do not wish to be called are saved in the do not call internal data. Once their numbers are entered in the internal DNC data they will not be called again.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.
 

Sell Your Product Using Voice Broadcasting

Voice broadcasting is the delivery of a pre-recorded auto voice message answering to a live person. It is flexible and cost effective for every customers, business partners, employees, groups and prospects.

It is a mass communication technique that comes in concern with the necessities of mass messaging and voice mail fax. In the days of year 1990’s the time frame for cell phone voice mail greeting was invented and organized. Voice broadcasting is a computerized message delivery service that plays any one of your pre-recorded messages on your customer’s answering machine, Voice mail services or message delivered to a live person depending on the voice broadcasting program you choose.

There are few basic rules of voice broadcast to be followed.

  • A prior consent is necessary by a customer.
  • Business liaison.
  • Organizations who are tax exempted.
  • DNC should be maintained as per customer request.
  • In case of banking services the applications like Mortgage Refinance, Collection with an EBR and others are allowed.
  • It is allowable to charity making purpose.
  • Political campaigns are allowed for their initiatives.
  • Free offer and information broadcasting are prohibited.

When Voice broadcast messages are left on answering systems, they will receive the entire message on other side with 100% of clarity. As these messages are digitally recorded, it allows the message delivery without any variation. The voice sounds so incredibly real that people are much more receptive to your message. It eliminates the usual resistance people have toward “live tele marketers”.

Cold calling is incredibly time consuming even for those who enjoy reaching out to new customers. Generating leads on other side is like a game; the more you reach out, the more leads you will make. Using voice broadcasting, you can set aggressive business goals without hiring people to generate qualified leads. For example if your goal is to generate 50 new sales leads per week and you know that you have a call success rate of 1 in 30, you can consistently reach your goals by your automated voice broadcasting message to do the work by simply multiplying the 50 leads you desire by the 30 calls, it takes to gain one lead i.e. 50*30=1500 calls.

Success ratio depends on the quality of your broadcast. When creating your voice broadcasting message certain tips and ideas are kept in mind.

Voice by web launch contains a web based wizard that helps you create and execute voice campaigns at your convenience, enabling you to record and send messages to your list of customer’s answering machine through voice mail by recording a message.

This new solution offered by voice broadcasting telemarketing is that 90% or more of the voice sales are delivered directly to the prospect’s phone or answering. Voice broadcasting is used successfully by many industries and organizations as an effective tool for communicating corporate voice messages, information messages, past due notices, reminders and verifications.

By using these few tips and ideas, you can easily build a marketing campaign to drastically sell your product using voice broadcasting.

XM Voice is the lowest priced voice broadcasting company in the nation, where you can send 1000’s of calls per hour by controlling every thing via XM Voice web interface.

Frequently Asked Questions in Voice Broadcasting (3)

 What about people on the Do Not Call List?

This state of the art system, has list management tools that allows you to honor the request of those who wish to opt out of future call campaigns. All lists are automatically scrubbed against the National Do Not Call Registry unless requested otherwise. You may also add numbers to their internal do not call list on the website. Even during call campaigns people are provided the option not to be called again and are automatically included in your personal Do not call data.

 

What happens if I have duplicate numbers? Do I get charged for them?

The powerful call list management ensures that you do not send duplicate calls to the same recipients. This feature saves you money by removing these numbers from your call list prior to launching your call campaign.

 

How do the calls actually get made?

Voice broadcasting systems use a Web-based auto dialer. Best of all no auto dialer or equipment is needed to use voice broadcasting Services. Simply login to any computer with Internet connection and launch your campaigns there.

 

Where can I get a list?

Normally, lists are not being provided directly by these voice broadcasting companies. However they have contacts where a list can be generated quickly depending on the type of list you want whether general or targeted. You may want to get a general list base on zip, area or SIC (Standard Industry Code) codes. Their system knows the time zone of all numbers and will compensate for time differences.

 

FYI: There may be some variations in each voice broadcasting company and one feature may not be present in others.

 

 

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

 

Frequently Asked Questions in Voice Broadcasting (2)

Who actually records the greetings?Most voice broadcasting company allows you to record your greeting for free via telephone or you may upload your own greetings on their website. They also offer professional recording services for a fee. Allowing a professional to record the greeting gives your campaign the upper hand since these professionals know what works best in an outbound greeting.

How do I upload the phone numbers?You can use your existing call lists from the applications that you are most familiar with such as Microsoft Excel and Access as well as industry standard formats such as ASCII comma delimited or we can supply the list for you. Lists can be uploaded on their site. It can happen that for some companies they want the list in a notepad file. But whichever is the case uploading your phone list should not be a problem.

Can I choose the times that the calls will be made?Absolutely! You may run a call campaign at different times in a single day or spread it out over multiple days so your staff is adequately prepared to take incoming calls. This service will automatically organize your voice messages and call lists into call campaigns. Call campaigns will then be scheduled, modified, reused and compared to get you the results you want.

What happens when we’re on the phone with callers? How do we avoid being overloaded with transfers?Voice broadcasting system’s powerful call transfer management will automatically stop dialing when all of your available operators are on the phone and resume dialing as soon as one becomes available. To be sure that your company has this capacity make sure you ask your representative.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

Frequently Asked Questions in Voice Broadcasting

Voice broadcasting has the capacity to instantly send hundreds or even thousands of interactive phone calls with ease while managing the entire process right from the Web. It’s automated system will allow you to manage your call lists, schedule delivery as well as provide real-time call results that will prove to be very convenient. This type of service is revolutionary and it’s very amazing.

What Fees are involved?

In outbound voice broadcasting you may either pre-pay for your calls or maintain a monthly membership. Pricing is usually based on volume. Try to ask for perks if you purchase higher volumes. There usually are.

What if there is no answer or a busy signal, do I get charged for the call?

Commonly there are no charges for busy, bad numbers or non-answered calls. The system can be set to automatically make several attempts on all unanswered calls.

How quickly can I get my campaign going?

Your campaign can be launched within minutes. Simply schedule your campaign on line. The power of voice broadcasting makes everything fast and easy!

Can I choose if I want only live answers or answering machine only campaigns?

You have the choice of executing any of the following type of campaigns:

Machine Only Campaign - your advertising message is left on answering machines and voice mails only. When a live person is reached they receive an apology for the wrong number.

Live only - When a live person is reached your advertising message is delivered . If the respondent requests more information they are immediately transferred to the telephone number of your choice.

Blended Campaign - If an answering machine is reached your advertising message is left. If a live person is reached your advertising message is played. If the respondent requests more information they will immediately be transferred to the telephone number of your choice.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

How does Voice Broadcasting work? In a nutshell!

Just so that I point you in the right direction, what is it that you would be marketing?

Are you going to be doing seminars for CPAs and want to bring more people into your CPA firm? Are you a mortgage broker who wants to help lower the rate of people who are refinancing their mortgages? Do you have a carpet cleaning business and want to get more customers? Ok, then that is something voice broadcasting can help with.

Basically, with voice broadcasting a website exists where you can upload phone numbers that you may have or phone numbers you get from leads provider. You can then call in and record your own outbound greetings, or have a professional record them for you, which I recommend. Once they are on the site you can execute call campaigns anytime you like or schedule them to run on a regular daily, weekly, or monthly basis. When dialing out and the system reach an answering machine or voicemail, your message or commercial is left on their machine, and if a live person picks up, it’s the same thing, but they are given the option to press “one” to be cross-connected back to you for more information or “two” to be removed from your list. Your phone starts ringing within minutes, it’s a pretty awesome service.

What’s great about voice broadcasting is that it saves you time. Time is money and you don’t want to spend time dialing thousands of numbers and end up in people’s voice mails or worse be shout at by someone who’s not interested.

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com. 

Next Page »

Copyright 2007. VoiceBroadcastingBlog.com. All Rights Reserved.