Archive for March, 2008

Provoking customers to Buy through Voice Broadcasting

 

Learn the ropes! In voice broadcasting as in any form of advertising, your ultimate goal is to make the sale. For you to be able to get your prospect to give his credit card information and purchase your product or service, there are very specific emotional sales sparks that will work every time. Know what these provoking factors are and watch your sales soar. Disregard them and you will be left with nothing but an empty table having someone to take away the goodies from you.

 

So what are these provoking factors that will make customers buy through voice broadcasting? Below are just some of them that you may want to consider. You may be amazed at what you will find here.

 

1. Everyone wants to make more money. This is of course a no brainer. For some people, they need more money to buy their dream house, put up a good business or go to some luxurious place for a vacation. You would think that people will want to find the fastest way to make more money. Not really. Your customer probably has very specific plans and getting more money right now is just a means to an end. Help him achieve his dream and prosper in the process.

 

2. Everyone wants to save money. If putting up money for savings is what your customer wants then go ahead and give it to him. Searching for a way to save money is just like earning extra money. If you can bring this need out of your customer then you will have great success in business. State this point very clearly in your curing your conversation and you can cash in more sales.

 

3. Everyone wants to save time. Time is money they say and the more things you can do in a shorter time the more money you get to earn. For an offer to be effective and meaningful your customers should be able to see how one or two hours that he save each day can be converted into an extra cash, more time for family and friends or more valuable time to himself. This will work best if the customers you are dealing with already has the money but just do not have the luxury to enjoy the money they earn.

 

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.<?xml:namespace prefix = o />

Voice Broadcasting: Breaking Through the Marketing Clutter! (2)

But, how can leaving thousands of messages on home answering machines be made possible? Simple! You don’t need to hire an army of telemarketers nor sub-contract a call center to help you reach thousands of prospects and customers thus saving you both long set up periods and significant costs!

Voice broadcasting is all that it takes to break through the attention catastrophe. It is a new media which can quickly and cost-effectively carry out the task with the bandwidth giving the marketers a virtually unlimited call capability. Matter of fact, several clients are dialing millions of calls per day and leaving messages on home answering machine which sounded like a representative from your company personally called.

Needless to say, this creates great opportunities for marketers that have never existed before. This media can be used to pre-call direct mail, cross-sell, cut down the cost of customer acquisition, and even boost the customer experience. The quality of the message left is so good you can hardly tell the difference between a real human voice and the improved digital message of voice message broadcasting generally referred to as auto-dialing.
Voice broadcasting a message delivers a higher response rate compared to a direct mail with the speed and low-cost advantage of an e-mail, with added warmth of a personal call. Now marketers have the capability to communicate with their customers or prospects in the last uncluttered place - the home answering machine – for the cost of a phone call!

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com

Voice Broadcasting: Breaking Through the Marketing Clutter!

 

Inevitably true, your customers are swamped with over 3,000 different sorts of advertisements – newspapers, TV, radio, billboards on the streets, and even those annoying cold calls interrupting dinners. With this dilemma, savvy marketers have been experimenting on how to come up with a more innovative and definitely more efficient way to break through the cluttered market and capture their customers’ attention.

Seth Godin who authored “Permission Marketing” explicitly said that permission marketing approaches like spam and marketing messages muddling your email inbox, bills and junk mails occupying much of your mailbox, 8 sixty-second messages eating up every hour you spend on the TV, 20 minutes of various ads every hour over the radio, billboards of all sizes you can see on the streets every few miles, and those cold calls interrupting during dinners have been last year’s buzzword.

Anyhow, adept marketers are getting more concerned on how to cut through the clutter so as to get increased responses and improved loyalty to their brand. Voice broadcasting was then came to shape as it seemed to be the best way to communicate with the customers in a virtually untapped place – the home answering machine! Indeed, home answering machine is the only remaining uncluttered place to communicate with your prospects and customers. You don’t hear many messages from companies and other advertising sectors when you come home and check your answering machine. Most of the messages, if not all, are from family and friends, and generally you’ll have a pen and paper handy for some information you might need to note down. Not to mention, well over 50% of answering machines are situated next to the home computer so you could just imagine how powerful it could be to break the communication barrier between you and your prospects or customers.

 

 

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com

Becoming a Voice Broadcasting reseller

Do these voice broadcasting companies allow you to be a reseller if you want ?

 

There are existing voice broadcasting companies that allow interested customers to become resellers of their service. Many offer professionally-designed sites you can purchase to start promoting your business. These websites will probably have the same functional features as the original except that the company logo and name will be changed. Make sure you are very much familiar with how the system works when you want to be a reseller and that the information you give out to your customers are in line with the company guidelines. Talk with those who are already reselling the service and collect all the information you can to help you make an informed decision.

 

 

How much money do you want to invest?

 

Even as a reseller for another company you are a business owner. You will be solely responsible for the success or failure of your reseller account. You must set a budget for your business and its needs from the beginning. This will allow you to have a target and to focus your energy on expanding your new business. Success will come easier for you if you are realistic about your expectations and spends more time learning about this service. You should only invest the amount of money you are willing to lose. With every business there is a chance of failure, regardless of the reason.

 

Don’t kid yourself… voice broadcasting will require hard work and determination. You will not be able to simply become a reseller of one company or another and expect that the services will sell themselves. After all, if they sold themselves, what would they need you for?

 

 

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

Choosing your Voice Broadcasting Company

When advertising your business through voice broadcasting, your goal is usually simple: Make money. However, how to accomplish this can be hard to understand, especially with the special requirement that you have a basic background with computers and other tools needed to activate your voice blast.

 

There are several voice broadcasting companies to choose from, that whatever suits your interest, it can be provided by one of the established or budding companies out there. The choice of which company is right for you is just like dan be daunting at times.

 

Research, scount for all the available companies out there. Make a list of your personal requirements and read as much as you can about your chosen company to make an informed decision. Ask for additional information that may help you know more about the company and talk to their representatives. If you simply choose a company without first researching the company and the services they provide, you could end up disappointed and unable to move forward with your campaigns. Before you make your decision as to which voice broadcasting company is right for you, ask yourself a few key questions:

 

 

What is your honest opinion of the services it offers?

 

They should be services that are beneficial to you now and and that you can use in the future. In other words, they must stand the test of time.

 

The price range of the packages is also important. You need to make sure the package you purchase is affordable enough to maintain on a regular basis. Will you or your company be willing to put down their money for what they are? Would you?

—– more information about voice broadcasting next –

 

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

Understanding selling

We sell a need and we sell a product or service that people do need. But sometimes getting someone to understand that what we are offering is the best product out there is challenging.

So how do we break through the negative image of sales of someone that only sees just another salesperson? Do you tend to put up your defenses and get angry and down? How about hanging your head in failure? Is that you?

Understand that timing is everything. A no now may not be a no tomorrow. Keep the the people that say no on your system. Ask if you can follow up in 3 months or so, just in case. If they say yes, then you had better be there, or be calling or whatever method you get in touch with them on the exact day 3 months from now.

Send a thank you card or any token to them for their valuable time and include your business card. They may put in in the trash, but then again, they may just keep it, just in case. I know I would.

Ask for a referral from them if they say no. If they are not fascinated in hearing about your product or offer, then just maybe, they may know someone who is. If you don’t strike, they will not volunteer that piece of information.

Be professional at all times and on your best behavior. Being abrupt or defeated will not help you in anyway and will just fortify their belief in salespeople in general.

Will the negative impression just abate with these few tips? I think not, but I intend to help you realize the value of being in the sales force and improve the way we look at it…

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com. With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com

Breaking Through the Sales negative image

I have been a salesperson more than half my life and many times I get a cold shoulder when people think I am going to sell something to them. There have also been a lot of people I met that do not want to work in an industry that sells anything.

So how did this negative image come about? Was it years of bad newspaper salesman that killed us? Was it old telemarketing days that left a bad taste in peoples mouths? Or what about the cranky saleslady at the department store?We cannot really trace back where the negative impression began as it may be different for you as it is for the next guy. But what I do know, is that sales doesn’t have to have a negative image at all.I could talk forever about what sales really is and go from there. But what I know is that when someone is really passionate at sales or selling something, it is not the product that they are selling, they are selling three things.

-They sell the need for the product or service.
-They sell themselves
-They sell their passion and belief in the product or service

I would dare to say that most people trust one another. Sales professionals count on trust. I know in the business world one cannot sell any product or service if his clients did not trust him.
———- more info on the next article—–

 

 

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com

Overcoming the Fear of Selling in Voice Broadcasting

A lot of people have a Fear of Selling. It has become a huge challenge and obstacle for them from day to day. If you are guilty of this then you may want to assess the cause. The first thing you need to do is find out exactly what it is you’re afraid of. Are you afraid of success? Believe it or not there this is an actual fear of some folks. Are you afraid of failure or rejection? Do you fear being perceived as being pushy? Do you fear that your product may not meet the expectations of your customer? You can’t come up with a solution if you don’t know what the problem is. Ackonowledging that there is a problem and knowing what is is teh major step in resolving this fear.

There’s a huge misconception in selling through voice braodcasting being that you think you’re imposing on customers. As long as you feel as though you’re imposing…you are. You need to love your product and feel as though you are offering a service. You’re filling a need. Unless you feel and think that your product is teh best one there is you cannot convince or convey this to your customers.

People are natural-born sellers. We just don’t realize it when we’re not making money from it. Let’s say you go to a movie that you loved and you have a friend that you know would enjoy it too. Wouldn’t you recommend it to him/her? Or you have eated in a restaurant that you thought was splendid in their service and the food they prepare. Wouldn’t you just recommend this to all your friends or anyone that is within your circle?

So why is it that as soon as we go into sales we automatically feel as though we can’t recommend the products we sell. Why is it that we tend to feel guilty because we’re going to make a profit off of it?

If you are one that has a fear of selling, take some time today to figure out the cause of your fear, and take action to fix it!

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

More Rules in Voice Broadcasting

How do you ensure that you are working off a ‘clean list’? In other words, that you have accurate data and that you are not constantly being told that “Mr Smith no longer works here’.

It is quite common for voice broadcasting leads to begin by dialing an entire list, to check that the contact information is correct. This stage can be delegated to, say, homeworkers or students on an a short term contract.

As you can therefore see - the whole thing is a process from research, through acquisition, customer service and business development. And throughout - you should be updating your database with all of this mission critical information.

The offer

Are you making an offer on the phone? For example, to send information; enter a prize draw; make an appointment; see a demonstration; respond early to a promotion and receive a discount; or come to an event?

Your results will be much better if you make a specific offer. Just asking whether they are currently ‘in the market’, or whether they have heard of you, is not nearly so powerful.

Test, Test, Test

Part of the fun of marketing is coming up with lots of ideas. You’ve got to come up with lots of ideas before you hit on one or two great ones. How do you figure out which ones are awesome? Test them out!

So, for example, if you’ve thought of several offers - test several out on different sub-sets of your database. Then ramp up the one which produced the best test result.

Should you write a script?

The simple answer is that, yes, you should. This will be a very useful tool to start the conversation going. In addition - scripts are something that you can test and change. It is staggering how a few minor changes to a script can double or treble response rates. But if you and your colleagues are all saying different things each time you call - how can you measure what is effective and what isn’t?

I am not suggesting that you should read the script every time you make a call. Once you’ve used the script a few times - it will be like the lines that actors learn. You will have memorised it - and you will be able to repeat it without actually reading it.

The critical opening 30 seconds

In voice broadcasting, the research shows that you only have a few fleeting seconds to grab someone’s attention after they press 1, before they ’switch off’. They then immediately kick into defensive mode. Then all they want to do is hang up.

So you have next to no time to say something interesting and attention grabbing. I have seen countless salespeople and so-called voice broadcasters waste this ‘Golden Time’. Here is the key: establish that you have experience of helping other people with their job title, in their industry with a series of issues which they are probably facing right now.

Conclusion

The more calls you make, the more relationships you will strike up. In combination with the rest of the marketing mix - you will soon find that there are plenty of ‘warm transfers’ to make and that the number of people you reach will increase.

Rules of Voice Broadcasting

An effective voice broadcasting can work wonders. If you are selling to other businesses or need a constant stream of sales leads then read this article.

Selling through the telephone is hard work, isn’t it? If you have just agreed with this statement - I guess that you have had a go at voice broadcasting. Thousands of salespeople have ‘earned their stripes’ by selling on the phone. This happened to me when I tried selling consumer products, in the City of Los Angeles (I lasted for a whole five days).

Five times the response of direct mail.

Voice broadcasting is inexpensive - on a cost per contact basis. However, money is a relative commodity, isn’t it? Yes, voice broadcasting is inexpensive - when you compare it to, say, direct mail. However, it is also extraordinarily effective.

This is because it is a live medium, where objections can be dealt with, appointments made and decisions reached - just as in a face to face selling situation. BUT without the time involved in travelling, not to mention the training and experience which is required to become an effective salesperson.

Which perhaps explains why it can typically generate five times the sales / results produced by a direct mail shot. Interesting, isn’t it?

Here, then, are some of the major rules of voice broadcasting:

Purposes

As always in marketing - decide what your purpose are. Do you want people to request further information? Are you trying to organise sales meetings? Or can you actually take orders over the phone?

Goals

Always set goals for the number of broadcasts, and / or the number of Decision Maker conversations, or the number of ’successes’ (appointments, direct sales, etc) which you will achieve for each session. It is amazing what people will achieve, if you set them a target.

Database, Database, Database

Have you heard the old one about houses? (Question: What are the three most important things to take into consideration when you are buying a house? Answer: Location; Location; and Location). It’s the same with voice broadcasting. The three key things are your Database, your Database and (yes, you’ve guessed it), your Database.

————— more Rules next time————————–

Doug Embers is an award-winning voice broadcasting writer and founder of www.xmvoice.com.  With numerous direct marketing awards, he has been honored more than any other individual or voice broadcasting organization. He can be reached at dembers@xmvoice.com.

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